Data errors are defined as responses 200 for the Data API where status=FAILED. As part of the the response you will receive granular_status_code and status_additional_info. See the documentation on the Data API for more detail.
| Status | Description | What to do |
|---|---|---|
| UNSEEN_BANK_ERROR | Your bank has reported an error, please try again later. If this error continues, please contact customer service. | Wait for some time before making a new request as this might be an intermittent issue. If the issue persists, contact Lean. |
| BANK_MAINTENANCE | Your bank is currently undergoing technical maintenance and online services are unavailable. Please try again later. | Wait for some time before making a new request. This is outside of Lean's control but should resolve itself within a few hours. |
| BANK_ISSUE | Your bank is currently experiencing technological problems. Please try again later. | Wait for some time before making a new request. This is outside of Lean's control but should resolve itself within a few hours. |
| LEAN_ERROR | We are unable to process this request, please try again later. If you continue to see this error, please get in touch with customer support with the support code below. | Wait for some time before making a new request as this might be an intermittent issue. If the issue persists, contact Lean. |
| DISABLED_BY_LEAN | This functionality has been temporarily disabled for this bank. Please try again later. | You should have received a webhook indicating the bank has been disabled. You should disable it on your side and reenable it once you receive a webhook indicating the bank has been reenabled. |
| DISABLED_BY_CLIENT | This application has temporarily disabled functionality for this bank. Please try again later. | Reenable the bank from the Lean dashboard. |
| DUPLICATED_REQUEST | A request to this endpoint has already been made for the same entity and associated parameters. Please wait for the response or wait for one minute before making another request. | Wait for 1 minute before repeating the same request. |